Friday, February 1, 2013
Exceptional Service & A Friendly Shopping Atmosphere!
We were so excited to receive the following email message (below) from Kathy Dagoli a "Happy Customer" - A warm and friendly feeling kept these two friends in the store shopping for over 2 hours!
BIG Thanks to Richert (Smitten) and Kimber (Kitty's Kouture) for your wonderful customer service on a very very busy Sunday during Geyserville's Winter Wineland Event. You are the BEST! We know that our reputation for Kindness, a Visually Appealing store, and Exceptional Service will continue, so we invite you to come in person to experience it for yourself, firsthand!
Check out these accolades:
"My friend and I visited your store on Sunday. We were so impressed! I had been to the previous store as well as many antique stores over the years and I must compliment you on everything you're doing right!
Between us we bought two tables and a cabinet and some small items and we can't wait to come back! The gentleman and the gal that were working that day were AWESOME! The displays are great . . . there's just a warm, friendly feel and we stayed a long time (even with plans to be elsewhere)!
Common courtesy is so important in public relations but I just wanted you to know that our experience there was a "10". I'm so pleased for the location you landed . . . you're going to get so many customers and repeat customers . . . both tourists and locals. I live in Cloverdale and my friend lives in Ukiah and we're going to tell all our girlfriends! What a great afternoon! Fun finds, great presentation and excellent service. It doesn't get any better than that. Clever, neat, tidy . . . well put together . . . it's all good!
Best of luck in your new location . . . . bigger than it appears on the outside . . . and all the Alexander/Dry Creek Valley wine events plus the Geyserville events and the local restaurants/lodging are going to love you! Thanks for improving our community! ~ Kathy Dogali . . . . A Happy Customer!"